StarPH11 Privacy Policy

01 Introduction

StarPH11 ("we", "us", "our") operates the online gaming platform available at starph11.app and through our mobile app. We are committed to protecting the personal information of everyone who uses our platform, including players based across the Philippines — from Manila and Quezon City to Cebu and Davao.

This Privacy Policy explains what personal data we collect from you, why we collect it, how we use it, and the measures we put in place to keep it secure. It applies to all users of the StarPH11 platform, whether you are browsing as a visitor or playing as a registered member.

02 Data We Collect

The types of personal data we collect depend on how you interact with the platform. Below is a summary of the main categories:

03 How We Collect Your Data

We collect personal data through the following channels:

• Direct registration: When you create an account on StarPH11, you provide us with your basic identity and contact information.
• KYC submission: When we request identity verification, you upload documents directly through the platform.
• Financial transactions: When you make a deposit or request a withdrawal using GCash, Maya, or Philippine bank transfer, we collect the relevant payment reference details.
• Platform activity: Your gameplay activity, betting history, and session data are recorded automatically as you use the platform.
• Cookies and device data: We use cookies and similar technologies to collect technical data about your device and browsing behaviour on our site. See Section 8 for more details.
• Support interactions: When you contact our support team, we retain a record of your query and our response.

04 How We Use Your Data

StarPH11 uses your personal data only for legitimate purposes connected to the operation of the platform. Specifically, we use your data to:

• Create and manage your player account
• Verify your identity and age as required for player eligibility
• Process deposits and withdrawals in Philippine Peso (₱)
• Deliver OTP codes and security notifications to your registered mobile number
• Provide customer support and resolve account-related queries
• Detect and prevent fraud, money laundering, and other prohibited activity
• Monitor for problem gambling indicators and apply responsible gaming measures where needed
• Improve the performance and features of the platform based on usage patterns
• Comply with applicable legal and regulatory obligations

05 Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: We work with trusted third-party providers who assist in operating the platform — such as payment processors and identity verification services. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Legal obligations: We may disclose your data if required to do so by applicable Philippine law, court order, or lawful request from a government authority.
• Fraud prevention: In cases of suspected fraud or illegal activity, we may share relevant data with law enforcement agencies or financial institutions as required.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction. We will notify you of any such change in advance.

In all cases, we take reasonable steps to ensure that any third party receiving your data maintains appropriate security standards.

06 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal requirements, resolve disputes, and enforce our platform agreements.

Specific retention periods depend on the type of data and the legal basis for processing it. Financial transaction records, for example, are typically retained longer than general usage data, in accordance with applicable financial regulations.

Once data is no longer required for any legitimate purpose, we delete or anonymise it securely. If you request account closure, we will begin the data deletion process subject to any legal retention obligations we must fulfil first.

07 Security Measures

Protecting your personal data is a priority at StarPH11. We implement a range of technical and organisational security measures, including:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers
• OTP-based two-factor authentication for account login and sensitive account actions
• Secure storage of financial data, with access limited to authorised personnel only
• Regular security reviews and platform monitoring to detect and respond to threats
• Strict internal access controls so that staff can only access data relevant to their role

08 Cookies & Tracking

StarPH11 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and processing transactions securely.
• Analytics cookies: Help us understand which games and features are most popular so we can improve the platform for Filipino players.
• Security cookies: Help us detect and prevent suspicious activity, including multiple account creation and automated bot access.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the platform.

09 Your Rights

As a player on StarPH11, you have the following rights in relation to your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If your data is inaccurate or outdated, you can ask us to update it.
• Deletion: You can request that we delete your personal data, subject to any legal retention requirements we must comply with first.
• Restriction: You can ask us to limit how we process your data in certain circumstances.
• Objection: You can object to certain types of processing, such as using your data for platform analytics.

To exercise any of these rights, contact our support team. We aim to respond to all data rights requests within a reasonable timeframe. You can also visit our FAQ page for guidance on account and data-related questions.

10 Minors & Age Policy

StarPH11 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under this age. If we become aware that personal data has been collected from an underage user, we will delete that data and close the associated account immediately.

If you are a parent or guardian and believe your child has registered on StarPH11, please contact our support team right away. We treat such reports seriously and will act promptly.

For more information on our responsible gaming commitments, please visit our Responsible Gaming page.

11 Policy Changes

StarPH11 may update this Privacy Policy from time to time to reflect changes in how we operate the platform or to comply with new legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of the platform following any update constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please reach out to our support team. We are available 24 hours a day, 7 days a week.

You can also find answers to common privacy and account questions on our FAQ page.